Cloud Contact Centre
Revolutionize your contact center operations with Time Networks Cloud Contact Centre.
Deliver exceptional customer experiences and boost agent productivity with our powerful, scalable, and reliable multi-channel solution.
Time Networks Cloud Contact Centre comes packed with a wide range of advanced features designed to enhance your contact center operations. From real-time analytics that provide valuable insights into customer behavior to omnichannel interactions that enable seamless communication across multiple channels, we've got you covered.
Our intelligent routing system ensures that each customer is connected to the right agent, based on their skills and expertise. This leads to faster resolution times, increased customer satisfaction, and improved agent productivity.
Time Networks Cloud Contact Centre is a fully cloud-based solution that can be deployed quickly and easily. Enjoy hassle-free scalability and reduced operating costs without compromising on performance.
A better way to manage your customer
service operations
Greater Operational Flexibility
Have your agents work from anywhere. This means that you can hire the best agents, regardless of where they live. It also means that your agents can work from home, which can improve their work-life balance and productivity.
Exceptional Customer Experience
Exceptional customer experience is about offering multiple channels of communication, such as phone, email, chat, and social media, and ensuring that customers are routed to the most appropriate agent for their needs.
Better Use of Resources
Time Networks scalable solution makes it easier to adapt to changing traffic patterns without investing in redundant equipment. This can save you money on capital costs and operational expenses.
Better Customer Interactions
When your agents have access to real-time customer insights and history, they can provide more personalized and effective interactions. This can lead to better outcomes for both the customer and the business.
Lower Cost of Ownership
Cloud-based contact centers offer a lower cost of ownership than traditional on-premises contact centers. This is because it eliminates the need for upfront investment in hardware and software, as well as the need for on-site IT support.
Better Disaster Recovery
Cloud-based contact centers offer better disaster recovery than traditional on-premises contact centers. Cloud-based contact centers are hosted in multiple data centers, which means that if one data center is unavailable, your agents can still operate from another data center.
Technologically Advanced Features That Improve Agent Performance & Customer Experience.
Time Networks Cloud Contact Centre – your questions answered
You don’t have to invest in, or manage, premise-based infrastructure. We provide the infrastructure, and our contact centre specialists manage, monitor and maintain the system. Cloud-based systems also have greater reach and they are easily scalable, giving you greater operational flexibility.
Queuing systems in traditional legacy solutions can only allocate calls to available on-premise agents. Cloud-based contact centres have queues that can route calls to a wider pool of available agents in various locations, ensuring a faster response to incoming interactions.
Time Networks Cloud Contact Centre is PBX-agnostic. It can work seamlessly with Time Networks Cloud Phone System, Direct Routing for Microsoft Teams, as well as any other phone systems; regardless of whether they use desk phones, softphones or mobile devices. You can also retain your existing local and toll-free numbers, which we can port to the Time Networks platform.
No. We take care of the migration for you according to your vision of the best experience for your customers. We also take care of system management, maintenance and upgrades; so you won’t need a Contact Centre IT administrator. We provide comprehensive supervisor and agent training, as well as an extensive knowledge base, to help make your team more self-sufficient.
Customer expectations are higher than ever before. Your customers want to make contact via their preferred channel and they expect a speedy, personalized response from an agent who understands their needs and can deal with their enquiry efficiently. Legacy systems simply cannot match the omni-channel, intelligent routing and customer journey capabilities of modern solutions like Time Networks Cloud Contact Centre.
Cloud-based solutions provide equivalent or, in some cases, greater reliability. The cloud infrastructure is housed in geographically redundant data centres, where it is monitored and managed by experts to provide uptime of 99.9 % or higher. Additionally, disaster recovery is better because agents can continue to operate from any location, on any device with an Internet connection.